Troubleshooting
Common error messages, what they mean and how to fix them.
"License key is not recognized or has been revoked"
You pasted a key that either was never issued on smmkit.app or has been revoked. Sign in to smmkit.app → Dashboard → License and copy the current key into the plugin.
"Overage cap reached"
You have used all your included validations for this month and reached your configured overage cap. Raise the cap in smmkit.app → Dashboard → Billing, or wait until the next billing period when the counter resets.
"Profile not found"
The handle or URL does not match a public profile. Check the typo first, then verify the account is not private or region-locked.
Thumbnails load once but go blank on reload
TikTok CDN URLs expire within minutes. We purposely disable caching on TikTok images so every load hits a fresh copy — if your browser is aggressively caching image responses, clear the cache or open in an incognito window.